INFORMATION ON THE PROCESSING OF PERSONAL DATA pursuant to EU Reg. 2016/679 Regulations on the protection of personal data” of V House Residence & Suite.
The company V House s.r.l. as the entity of the personal data processor, requires all users to heed to the following information on privacy, communicating according to art. 13/14 EU Reg. 2016/679 we will process personal data provided or connected to the user in conformity with the provisions of the law. The processing of personal data will be treated with principles of correctness, lawfulness, transparency and with protection of confidentiality.
1) What data could we collect from the user?
a) The name and surname, e-mail address, telephone number and home address;
b) Credit card details (type and number of card, name on the card, expiry date and CVV code);
c) Information on stays, including arrival and departure dates, special requests and service preferences (preferences of rooms, services or other);
d) Information that is optionally provided regarding the individual preferences on marketing; e) The language settings, the user's reservation code, the type of information viewed by visiting the website of the company;
f) Data references of the credit companies, travel agency details which the customer used when he does online booking or make inquiries.
2) What are the purposes of data collection?
a) Management of Customer relations (Booking management, issuing invoices, estimates), to execute any contractual obligations;
b) To perform Rules and regulations duties, particularly those pertaining to accounting and taxes;
c) Legal action dealings;
d) Sending (with prior written consent) promotional offers on our services and updates on rates and offers;
e) Collecting (upon written consent by the interested party) sensitive data voluntarily transmitted in order to offer a better level of hospitality at our hotel.
We use the information received for our legitimate interests, for administrative, legal or for identifying fraud, taking care to ensure the fairness between legitimate interests of the party and the rights and freedom of the same regarding the data submitted in compliance to the current legislation.
3) How long are the user data stored?
4) International data transfer.
The transmission of personal data as described in this statement may lead to international transfer of
information to countries where data protection laws are not as detailed as those within the European Union. Under the requirements by European legislations, V House Residence & Suites will transfer personal data only to individuals who offer an adequate level of data protection. In these situations, explicit contractual agreements will be made to ensure that all personal data provided by the user is protected in compliance with the European standards.
You may request a copy of these agreements using the contact details below.
5) Data relating to minors
Users under the age of 16 years must obtain permission of a parent or the guardian before accessing any services, including the website, applications and other services,
6) Data sharing:
We collaborate with several companies such as Booking, Tripadvisor, Air bnb to offer online booking services. V House Residence & Suite provides the contents of the site and the bookings are made at the company office. The management of the bookings are the responsibility of external companies with which V House Residence &
Other service providers:
The company uses service companies to outsource Booking payment managements, Analytical supports -such as
Google, My business, Google Analytics, as well as video surveillance service companies. These providers are
bound by confidentiality agreements and do not have permission to use personal data for external purposes.
Higher authorities: V House Residence & Suite shares personal data with Law enforcement agencies such as the
Police and other government authorities when required by law or if undoubtedly necessary for the
identification, prevention or conduct of legal proceedings against fraud or offenses.
- Right of access and right to data portability: The user has the right to request access to his data held by
the company by extracting a copy and transferring them to the other providers on request.
- Right of rectification: The right of the user to request correction of inaccurate or incomplete personal
- Right of withdrawal of consent: Interested parties may at any time revoke their consent to processing of
personal data that have been already given on the basis of their previous consent. This revocation does
not affect the legitimacy of the recorded data based on previously given consent. The user who revokes
his consent may not be able to modify certain aspects of the services provided since the processing of
the said personal data could be essential towards providing those services.
- Right to oppose handling of data including profiling: V House Residence & Suites will respect the
requests of opposing the handling of data including profiling, unless there is a prevailing and binding
legal basis for the continuous handling of the data or there is a legitimate reason for the refusal of the
processing of data.
- Rights related to automated decisions on the user's account: The user has the right to oppose against
any decision based exclusively on automated processing of data that significantly affects him.
- Restriction: The parties concerned can refuse V House Residence & Suites of the collection of their
personal data, except if required by law.
- Right of cancellation: the party concerned can always ask for the cancellation of personal data on his
account, to which V House Residence & Suites will consent if otherwise required by law.
- Right to lodge a complaint with a higher authority: V House Residence & Suites is available for questions
or complaints regarding the processing of personal data. In any case, each interested party has the right
to directly contact the relevant European higher authorities.
You are under no obligation to provide the data, but unless you do so, V House residence & Suites may not be
able to respond and provide the services, give any details or information requested.
In regards to the European laws in order to exercise one’s rights regarding the collection of personal data, the
user can send an e-mail to the following address;
firstname.lastname@example.org or call 0039 06 36309041.
Changes to the information: The functions of V House residence & Suites may be subject to changes and as
consequences this Privacy Notice could also be subject to changes, in which case, the last user will be notified in
advance. Privacy Notice updated on 25th of May 2018.
I, the undersigned, in light of the information received;
1. ◻ Give my consent ◻ DO NOT give my consent to the processing of my personal data including those
considered as specific types of data as indicated in the preceding statement;
2. ◻ Give my consent ◻ DO NOT give my consent to the communication of my personal data to public
bodies and companies of a private nature for the purposes indicated in the preceding statement;
3. ◻ Give my consent ◻ DO NOT give my consent to receive promotional offers of our services at the
following e-mail address ___________________________________;
I, undersigned____________________________ as a parent / guardian of_______________________________
◻ I give my consent ◻ I do NOT give consent to the processing of my personal data in the light of the
information received pursuant to EU Reg. 2016/679.
in Rome, date __________________________ Sign.____________________________